An Insightful Conversation with Sam Jones
In this episode, Sam Jones, Design Operations Program Manager at TIAA, talks about her background and how she has ensured that her design teams have a seat at the decision-making table. We talk about aligning the golden triangle, continuous internal advocacy for design, a little Wisconsin athletics, and much more.
Timestamps
0:00 - Intro
0:38 - Sam's Background
3:51 - Creating an Environment to Support Design Work
6:04 - Aligning the Golden Triangle
8:27 - Establishing a great Relationship with the Product Team
10:55 - Ensuring Design Has a Seat at the Decision-Making Table
14:20 - Establishing Design Metrics to Demonstrate Impact
16:44 - Continuous Internal Advocacy and Education on Design
19:12 - Sam's DesignOps Career Advice
20:42 -Figures Who Inspire Sam
22:14 - Conclusion