What is Episode 2 about and who is Rachel Posman?

Welcome back for another episode of Heroes of the Creative Revolution, the series where we speak with creative and design leaders about how they produce great work and inspire others to do the same. For this episode, we had the great fortune to speak with Rachel Posman of Salesforce about implementing design operations. Rachel is a former professional ballet dancer turned design ops leader with a wealth of experience spanning big brands like Uber Eats and Capital One. In this episode, she talks about standing up design ops teams of 1, splitting design ops functions, measurement, and much more. Check out the wisdom and tips Rachel shares by watching the video below.

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Video Chapters

0:00 - Intro

0:39 - About Rachel Posman

3:37 - Ballet Learnings That Apply to Design Ops

4:53 - Implementing Design Ops & How Teams Benefit From It

7:38 - How to Measure Success in Design Ops

10:20 - Breaking Up Ops Functions Into Delivery & Product

13:33 - How to Approach Implementing Design Ops

19:50 - Challenges of Implementing Design Ops

21:35 - Rachel's Design Ops Career Advice The Biggest Creative Ops Challenge

24:21 - Rachel's Upcoming Book on Design Ops